Web Site Policy

Who we are
At Clearview Glaziers Company Ltd, we are committed to maintaining the trust and confidence of our visitors to our web site. We want you to know that Clearview Glaziers Company Ltd, is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Types of data we collect

Website cookies
When someone visits www.clearviewbuyonline.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists
Clearview Glaziers Company Ltd do not have a registration process nor rent or trade email lists with other organisations and businesses. We don’t use a third-party provider to deliver e mails or newsletters.

Access to your personal information
Clearview Glaziers Company Ltd only use the email and phone numbers supplied by customers relating to their business, you are entitled to be informed, amend, or delete the personal information that we hold. Email your request to sales@clearviewbuyonline.co.uk and we will be happy to comply with your requirements

Changes to this Privacy Policy
Clearview Glaziers Company Ltd will review this policy in line with changes made by the Information Commissioners regarding GDPR compliance policy

Privacy Policy

This Privacy Policy sets out the data processing practices of Clearview Glaziers Company Ltd Company reg Number 05349589. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Purpose of processing your personal data

The legal basis on which we reply are:
Consent – valid consent is obtained by telephone, email or via our website and will be recorded within our Order Processing system. These details are held safely on our computer database and/or in paper form in a secure locked office. We are in the process of moving to paperless office where all our records are scanned to a secure server and safely destroyed

We will only use this information when we are trading with you and will never sell or pass on the information we hold for you.
Contract – processing is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/customers/potential employees in connection with the performance of a contract.

Legitimate interests – personal data will be held within our Order Processing system. This data will be used by employees of Clearview Glaziers Company Ltd to liaise with you and keep you informed of commercial interests, job progress and potential service delays within the industry.

Marketing
We would like to use your personal data to send you details of potential service delays within our industry and products or services that we offer that we have identified as likely to be of interest to you.
If at any point you would like to opt-out of receiving communications from please contact Debbie Thompson by telephone 01733 230883, by email at sales@clearviewbuyonline.co.uk or write to us at Debbie Thompson, Clearview Glaziers Company Ltd, Unit 9 Wainman Road, Woodston, Peterborough PE2 7BU.

Recipients/categories of recipients
In carrying out our business including our obligations to you, we may use sub-contractors. These will be either material suppliers or supply partners. We will ensure that they respect your privacy and abide by all data protection laws.

Retention periods
We will keep data supplied by our clients for processing quotes and orders for as long as we are able to supply to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.
We need to retain this data for our own accounting and product warranty purposes and for legal and tax purposes.

The right to be informed– you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data, please contact Clearview Glaziers Company Ltd. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-be-informed/

Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact Clearview Glaziers Company Ltd at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-of-access/

Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the Clearview Glaziers Company Ltd at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-rectification/

Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the Clearview Glaziers Company Ltd at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-erasure/

Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the Clearview Glaziers Company Ltd at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protectionregulation-gdpr/individual-rights/right-to-restrict-processing/

Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the Clearview Glaziers Company Ltd at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-generaldata-protection-regulation-gdpr/individual-rights/right-to-data-portability/

Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests,
Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.

If you want to exercise this right, please contact the Clearview Glaziers Company Ltd at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-object/

Processing based on consent
Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by contacting Clearview Glaziers Company Ltd at the contact details above.

The right to lodge a complaint to the supervisory authority
If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office – https://ico.org.uk/concerns/

Cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on http://www.allaboutcookies.org/
We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on http://www.allaboutcookies.org/ Please note however that turning off cookies will restrict your use of our website.

Cookies we use
We use permanent cookies on the website to enable us to deliver content that is specific to your interests and gives us an idea of which part of the website you are visiting. Our cookies do not read data from your computer’s hard drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you will remain anonymous.

Changes to the privacy policy
This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy we will communicate these to you. This policy was last reviewed in May 2018.